ORDERS & PAYMENT

Everything about the order process, our payment methods, and tax refunds.

How do I order online?

Ordering your SERICA online is a simple and secure process. Here are the steps to follow to ensure a seamless experience:. We invite you to create a SERICA account to facilitate order processing and allow you to access all information related to your

Can I modify or cancel my order?

You have the possibility to modify or cancel your order before it is shipped by contacting our Customer Service. Please note that once your order has been shipped, it is no longer possible to modify or cancel it. However, you can return it to us with

I bought a second-hand SERICA, what are the next steps?

Because they are designed to last, SERICA watches often have multiple lives. That's why we offer you the opportunity to officially transfer ownership of a SERICA watch after purchasing it second-hand. To do this, simply send us a message via the...

Are customs duties and import taxes included in my order?

SERICA supports our international customers to make acquiring our timepieces as seamless as possible.

What are the accepted and secure payment methods?

Thanks to our Shopify infrastructure, all transactions on serica-watches.com are encrypted and 100% secure. We use Shopify Payments to offer you a seamless shopping experience, including one-click payment with Shop Pay. Here are the available payment

How can I benefit from a tax refund?

Our tax-free policy applies exclusively to in-store purchases. If you visit our boutique at 32 rue de Turenne, you can benefit from a VAT refund through our partner Global Blue, subject to eligibility: