serica-watches

You have the possibility to modify or cancel your order before it is shipped by contacting our Customer Service. Please note that once your order has been shipped, it is no longer possible to modify or cancel it. However, you can return it to us within 14 days of receipt.To find out more about our return conditions, please consult our article: <a target="_blank" rel="noopener noreferrer" href="https://service.serica-watches.com/en-US/articles/return-and-exchange-policy">[Return and exchange policy]</a>.

You have the possibility to modify or cancel your order before it is shipped by contacting our Customer Service. Please note that once your order has been shipped, it is no longer possible to modify or cancel it. However, you can return it to us with

Can I modify or cancel my order?

ORDERS & PAYMENT

How to create a SERICA account ?

How can I reset my password?

How can I stay up to date with your latest news?

Privacy policy

MY SERICA ACCOUNT

How do I order online?

I bought a second-hand SERICA, what are the next steps?

Are customs duties and import taxes included in my order?

What are the accepted and secure payment methods?

How can I benefit from a tax refund?

What are the shipping options and delivery fees?

How can I track my package and what should I do in case of a problem?

How does in-store pickup (Click & Collect) work?

Can I change my delivery address ?

Do you offer a gift wrapping service?

SHIPPING & PICKUP

What is the return policy for online purchases?

How do I prepare my return package?

EXCHANGE & RETURN

How to care for your watch daily?

How often and how should I have my mechanical watch serviced?

Where to find the serial number of your SERICA watch?

CARE AND MAINTENANCE

Resistance to magnetic fields

What is COSC certification and how does it impact my watch's accuracy?

How to ensure optimal power reserve for your automatic watch?

MECHANICAL PERFORMANCE

Where can I find the user and adjustment guides for my watch?

How do SERICA diving chronometers’ bezels operate?

USER GUIDES

CARE AND PRECISION

SERICA Warranty: Duration, Coverage, and Exclusions

Is the warranty transferable to a new owner?

What precautions should I take for a warranty return?

How does SERICA guarantee its movement precision and certification?

GUARANTEE

When should i really worry about a potential accuracy problem with my chronometer movement?

Where and how to have your watch repaired or serviced?

After-Sales Shipping: Carriers, Insurance, and Responsibility

PRICE LIST

REPAIR

WARRANTY & REPAIRS

What is the story of SERICA?

Why no visible logo?

OUR STORY

What are SERICA's commitments regarding chronometer certification?

What materials and finishes are used for SERICA watches?

What materials and finishes are used for SERICA straps and accessories?

OUR COMMITMENTS

Can I change the original strap when purchasing a SERICA watch?"

How can I get my watch engraved ?

CUSTOMIZATION

Where and how to buy a SERICA watch?

In-store availability and stock alerts

RETAILERS & BOUTIQUE

Reference 6190 - 'EDG'

Reference 5303 - 'PLD'

SPECIAL PROJECTS

ABOUT SERICA

Can I modify or cancel my order?Updated 8 days ago