Right of Withdrawal:You have 14 days from the receipt of your order to return any item, subject to compliance with the conditions below. 1/ Any return request must first be validated by SERICA via email only. To initiate a return, the customer...

You have 14 days after receiving your order to request a return or an exchange.<h4 data-path-to-node="5" id="1-acceptance-conditions">1. Acceptance Conditions</h4><ul><li style="font-family: Inter;">To be eligible for a refund or exchange, the item must be new and never worn.</li><li style="font-family: Inter;">The watch must not have any scratches, even superficial ones, on the case or the bracelet.</li><li style="font-family: Inter;">The box and all provided accessories must be returned in their original condition.</li></ul><h4 data-path-to-node="7" id="2-return-procedure">2. Return Procedure</h4><ul data-path-to-node="8"><li style="font-family: Inter;">All requests must be validated by our team.</li></ul>Contact us via our [<a href="https://serica-watches.com/en/pages/contact">contact form</a>] by selecting the subject &quot;Return or exchange&quot;.Once validated, we will provide you with a prepaid DHL return label. For insurance reasons, only returns using our official label are accepted.<h4 data-path-to-node="9" id="3-return-fees-and-refund">3. Return Fees and Refund</h4>Management and quality control fees are deducted from the final refund:<ul><li data-path-to-node="10,0,0">Watch: &#x20AC;35 (Europe) / &#x20AC;50 (Rest of the world).</li><li data-path-to-node="10,1,0">Accessory only: &#x20AC;10 (Europe) / &#x20AC;20 (Rest of the world).</li></ul>The refund is issued to the original payment method within 3 to 15 days after receipt and inspection of the product by our watchmakers.

What is the return policy for online purchases?

The transportation of timepieces requires special care. To ensure your return arrives in perfect condition:

The transportation of timepieces requires special care. To ensure your return arrives in perfect condition:<ul><li data-path-to-node="5,0,0">Internal packaging: Place the watch back in its original box. Make sure it is securely fastened to its cushion to prevent any movement.</li><li data-path-to-node="5,1,0">External protection: Use the original shipping carton (or a similar rigid cardboard box). Fill any empty spaces with bubble wrap or kraft paper so the watch box does not move.</li><li data-path-to-node="5,2,0">The label: Affix the provided carrier label legibly on a flat surface of the package.</li><li data-path-to-node="5,3,0">Drop-off: Drop off the package at a designated collection point or schedule a pickup via the link provided with your label.</li></ul>

How do I prepare my return package?

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View our return conditions and the steps to prepare your package.

EXCHANGE & RETURN

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Privacy policy

MY SERICA ACCOUNT

How do I order online?

Can I modify or cancel my order?

I bought a second-hand SERICA, what are the next steps?

Are customs duties and import taxes included in my order?

What are the accepted and secure payment methods?

How can I benefit from a tax refund?

ORDERS & PAYMENT

What are the shipping options and delivery fees?

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How does in-store pickup (Click & Collect) work?

Can I change my delivery address ?

Do you offer a gift wrapping service?

SHIPPING & PICKUP

How to care for your watch daily?

How often and how should I have my mechanical watch serviced?

Where to find the serial number of your SERICA watch?

CARE AND MAINTENANCE

Resistance to magnetic fields

What is COSC certification and how does it impact my watch's accuracy?

How to ensure optimal power reserve for your automatic watch?

MECHANICAL PERFORMANCE

Where can I find the user and adjustment guides for my watch?

How do SERICA diving chronometers’ bezels operate?

USER GUIDES

CARE AND PRECISION

SERICA Warranty: Duration, Coverage, and Exclusions

Is the warranty transferable to a new owner?

What precautions should I take for a warranty return?

How does SERICA guarantee its movement precision and certification?

GUARANTEE

When should i really worry about a potential accuracy problem with my chronometer movement?