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How do I prepare my return package?Updated 8 days ago

The transportation of timepieces requires special care. To ensure your return arrives in perfect condition:

  • Internal packaging: Place the watch back in its original box. Make sure it is securely fastened to its cushion to prevent any movement.
  • External protection: Use the original shipping carton (or a similar rigid cardboard box). Fill any empty spaces with bubble wrap or kraft paper so the watch box does not move.
  • The label: Affix the provided carrier label legibly on a flat surface of the package.
  • Drop-off: Drop off the package at a designated collection point or schedule a pickup via the link provided with your label.
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