Each SERICA watch is covered by a 24-month international warranty from the date of delivery. Your watch’s unique serial number (along with the order number) is recorded in our database, guaranteeing its authenticity and traceability. This warranty ex

<h4 data-path-to-node="0" id="isPasted">Warranty Duration</h4>Each SERICA watch is covered by a 24-month international warranty from the date of delivery. Your watch&#x2019;s unique serial number (along with the order number) is recorded in our database, guaranteeing its authenticity and traceability.<h4 data-path-to-node="5" id="what-is-covered">What is Covered</h4>This warranty exclusively covers manufacturing and material defects affecting the following components:<ul><li data-path-to-node="6,0,0">The mechanical movement: including potential rate deviations or adjustments attributable to SERICA or its suppliers.</li><li data-path-to-node="6,1,0">The 316L stainless steel case: hidden defects in machining or assembly.</li><li data-path-to-node="6,2,0">The sapphire crystal: manufacturing defects or mounting flaws.</li><li data-path-to-node="6,3,0">The metal bracelet: structural defects in the links or the clasp.</li></ul><h4 data-path-to-node="7" id="terms-of-service">Terms of Service</h4>To benefit from a warranty repair, you must provide:<ol><li data-path-to-node="8,0,0">Your original purchase invoice.</li><li data-path-to-node="8,1,0">Your order number along with the watch&apos;s serial number.All repair requests will be handled by our watchmakers, who will perform a full diagnostic to confirm the watch&apos;s eligibility for warranty coverage.</li></ol><h4 data-path-to-node="9" id="exclusions-and-limitations">Exclusions and Limitations</h4>The warranty does not apply in the following cases:<ul><li data-path-to-node="10,0,0">Normal wear and tear: Aging of materials (scratches on the steel, patina on leather or rubber, fading of bezel inserts).</li><li data-path-to-node="10,1,0">Misuse: Damage resulting from violent shocks, crushing, or a crown not properly screwed down during immersion.</li><li data-path-to-node="10,2,0">Third-party intervention: Any watch that has been opened or repaired by a watchmaker not authorized by SERICA will have its warranty immediately voided.</li><li data-path-to-node="10,3,0">Loss or Theft: The warranty does not cover the total or partial loss of the watch.</li></ul>

SERICA Warranty: Duration, Coverage, and Exclusions

In the event of a resale, the warranty can be transferred to the new owner. To do so, please complete the contact form with the following information:

In the event of resale, the warranty can be transferred to the new owner. The transfer is automatic as long as the watch is within its 24-month coverage period.&#xA0; To do so, please contact us by filling out our contact form&#xA0;<a href="https://serica-watches.com/en/pages/contact">here</a> and providing the following information: <table style="width: 100%;"><tbody><tr><td style="width: 25.1448%; vertical-align: top;">Original Buyer<ul><li style="font-size: 14px; font-family: Inter;">First Name</li><li style="font-size: 14px; font-family: Inter;">Last Name</li><li style="font-size: 14px; font-family: Inter;">Order number</li></ul></td><td style="width: 74.7119%;">New Owner<ul><li style="font-size: 14px; font-family: Inter;">First Name</li><li style="font-size: 14px; font-family: Inter;">Last Name</li><li style="font-size: 14px; font-family: Inter;">Email address</li><li style="font-size: 14px; font-family: Inter;">Phone number</li></ul> </td></tr></tbody></table>

Is the warranty transferable to a new owner?

The warranty for our watches will be considered void if the return is not carried out using appropriate packaging that ensures optimal protection during transport. It is essential that the packaging used is suitable to prevent any potential...

The warranty for our watches will be considered void if the return is not carried out using appropriate packaging that ensures optimal protection during transport. It is essential that the packaging used is suitable to prevent any potential damage. We decline all responsibility for damage resulting from inadequate packaging.To ensure safe transport, it is crucial that the watch is securely stabilized and firmly held inside the box. We recommend using the original watch box, which was specifically designed to provide optimal protection during shipping.If you no longer have the original box, you can use a padded container that prevents any movement of the watch during transport. Make sure the padding is sufficient to absorb potential shocks and prevent any direct contact between the watch and the container walls.

What precautions should I take for a warranty return?

In close collaboration with the Soprod Movement Manufacture and the Swiss Official Chronometer Testing Institute (COSC), all SERICA watches are COSC-certified chronometers. They embody Swiss mechanical precision for over 50 years. [Learn more] The...

In close collaboration with the Soprod Movement Manufacture and the Swiss Official Chronometer Testing Institute (COSC), all SERICA watches are COSC-certified chronometers. They embody Swiss mechanical precision for over 50 years. <a href="https://serica-watches.com/en/pages/cosc-certified" rel="noopener noreferrer" target="_blank">[Learn more]</a><hr>The SERICA experience extends beyond creating high-precision tools; our team is here to support you and ensure ongoing care for your watch.If you experience any malfunction due to impact or any other issue, please don&#x2019;t hesitate to contact us via our form. We will respond promptly with a solution tailored to your needs. Thank you.

How does SERICA guarantee its movement precision and certification?

serica-watches

Details of coverage conditions and our international warranty.

GUARANTEE

WARRANTY & REPAIRS

How to create a SERICA account ?

How can I reset my password?

How can I stay up to date with your latest news?

Privacy policy

MY SERICA ACCOUNT

How do I order online?

Can I modify or cancel my order?

I bought a second-hand SERICA, what are the next steps?

Are customs duties and import taxes included in my order?

What are the accepted and secure payment methods?

How can I benefit from a tax refund?

ORDERS & PAYMENT

What are the shipping options and delivery fees?

How can I track my package and what should I do in case of a problem?

How does in-store pickup (Click & Collect) work?

Can I change my delivery address ?

Do you offer a gift wrapping service?

SHIPPING & PICKUP

What is the return policy for online purchases?

How do I prepare my return package?

EXCHANGE & RETURN

How to care for your watch daily?

How often and how should I have my mechanical watch serviced?

Where to find the serial number of your SERICA watch?

CARE AND MAINTENANCE

Resistance to magnetic fields

What is COSC certification and how does it impact my watch's accuracy?

How to ensure optimal power reserve for your automatic watch?

MECHANICAL PERFORMANCE

Where can I find the user and adjustment guides for my watch?

How do SERICA diving chronometers’ bezels operate?

USER GUIDES

CARE AND PRECISION

When should i really worry about a potential accuracy problem with my chronometer movement?